Question 1

HOW ARE YOUR PRODUCTS MADE?

Accepted Answer

All of our pieces are custom made to the highest quality in Istanbul. We work with extremely skilled local artisans who are specialists in their field and we support local manufacturing. All items are hand finished and then undergo a rigorous quality control process before they are ready to ship.

Question 2

HOW LONG DOES IT TAKE TO GET MY PURCHASED ITEMS?

Accepted Answer

Our lead-time is 6-8 weeks and we do not start production until the payment for your piece is received in 60%. Once we receive your payment, we will keep you updated on the status of your order, and let you know when it’s ready to ship.

Question 3

DO YOU GIVE A TRADE DISCOUNT?

Accepted Answer

Yes, we provide special discounts for sales in units and projects, so write to us: info@itslaf.com

Question 4

DO YOU DO CUSTOM ORDERS?

Accepted Answer

We do offer limited customizations. Please email us at info@itslaf.com for details.

Question 5

DO YOU PROVIDE A WARRANTY?

Accepted Answer

Our items are guaranteed for one year against any mechanical defects or technical failures. Should an issue arise with your product please inform us and we will replace or repair the item. We cannot be held responsible for the following: changes and patina to the surface of unsealed metals, damages caused by improper care or cleaning solutions, damage caused by exposure to weather or environmental conditions both indoors and outdoors, damage caused by improper installation, or damage caused by typical wear and tear including, but not limited to, scratches, dents, and stains.

Question 6

WHERE DO YOU SHIP TO?

Accepted Answer

We ship worldwide and are happy to arrange shipment on your behalf with our preferred carrier. We can make arrangements should you prefer to use your own shipping carrier – just let us know. Shipping is not included in the prices.

Question 7

RETURN POLICY

Accepted Answer

Because of the custom, made-to-order nature of our work, unfortunately we are not able to accept returns or offer exchanges. All sales are final.

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